» Solve 500 Internal Server Error on Magento Installation
Posted by | 26 Comments
Posted on: November 8th, 2009

If you are installing Magento directly on your server, then you may get some errors while opening the installation wizard on your browser, i.e, 500 INTERNAL SERVER ERROR. Its mainly because of the wrong FILE PERMISSIONS.
The best way to solve this issue is here,

1. Download Magento Cleanup Tool
2. Unzip magento-cleanup.php to the root directory where Magento is installed.
3. Browse to http://yourdomain.com/magento/magento-cleanup.php

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26 Responses
  • #1 On November 9th, 2009 @ 9:46 pm
    Ajay says:

    That worked..
    Thanks.

    Reply
  • #2 On May 20th, 2010 @ 11:59 am
    Paul says:

    It worked thanks!!!

    Reply
  • #3 On August 6th, 2010 @ 4:57 pm
    mohanraj Thangarasu says:

    thanks for information. its helpful!

    Reply
  • #4 On October 26th, 2010 @ 1:10 am
    web toscana says:

    Tanks a lot. It work’s !

    Reply
  • #5 On November 10th, 2010 @ 4:46 am
    Ecommerce Web Design says:

    Been having problems with internal server error for ages now on one website, tried everything, ran this cleanup but still getting the same issue.

    Reply
  • #6 On November 11th, 2010 @ 8:21 pm
    Anjana says:

    Not working bro…

    Reply
  • #7 On December 10th, 2010 @ 10:10 am
    Jacq says:

    i have done this update:

    Upgrading an existing Magento Version
    It is now possible to upgrade your existing Magento installation to 1.1 through the Magento Connect Manager. To do so:

    Do NOT use your live or production site. We suggest making a copy of your site and upgrading that copy first.
    Log into your Magento Connect Manager.
    Select the ‘Setting’ tab.
    Change the Preferred State to ‘Stable’, and save settings.
    For the Mage_All_Latest package select upgrade.
    Click on the ‘Commit Changes’ button. The upgrade should start.
    After upgrade is complete click on the ‘Refresh’ button.
    You should now have Magento 1.1 installed.

    But the result is this one after i refresh:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@cellassweetandsexytreasures.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    How can i fix this problem? I can’t even open the website. I hope you can help me. Thank You

    Reply
  • #8 On December 30th, 2010 @ 1:22 am
    VJ says:

    I installed a theme and applied the same. The home page is giving a error:
    There has been an error processing your request

    Exception printing is disabled by default for security reasons.

    Error log record number: 433373504625

    I have enabled logging. How can i see what is the error.

    Reply
  • #9 On January 10th, 2011 @ 1:47 am
    Sudhir says:

    it is working and Solved the problem….Thanks

    Reply
  • #10 On January 20th, 2011 @ 7:08 pm
    Lalit says:

    Another Solution of 500 Error…

    go to root .htaccess file in open and find
    php_admin_value memory_limit 128M
    php_admin_value max_execution_time 18000

    comment on this two line like
    #php_admin_value memory_limit 128M
    #php_admin_value max_execution_time 18000

    working for me in localhost

    Reply
  • #11 On February 6th, 2011 @ 2:16 pm
    Kim says:

    The link to the cleantool isn“t working :(

    Reply
  • #12 On March 31st, 2011 @ 4:53 am
    garry says:

    did realise this actually fixed the problems I thought it would just tell you what to do. Excellent well done the guy who created this.

    Reply
  • #13 On April 17th, 2011 @ 10:17 pm
    claudgirl says:

    Thanks ever so much, the magento-cleanup.php script worked brilliant!!!

    Reply
  • #14 On July 20th, 2011 @ 1:14 pm
    Igor says:

    Thanks a lot, it works!

    Reply
  • #15 On July 22nd, 2011 @ 3:10 pm
    Mark C. says:

    yeah!! magento-cleanup.php did it ! thanks man.!

    Reply
  • #16 On August 14th, 2011 @ 2:13 am
    Alex says:

    Thanks for saving my ass

    Reply
  • #17 On September 19th, 2011 @ 7:04 pm
    Fellner Arthur says:

    it didn’t worked for me….if i completly delete .htaccess, then it works….i can acces the magento-cleanup.php only if .htaccess is deleted, otherwise i get the same error even if i try accessing the cleanup script

    Reply
  • #18 On September 20th, 2011 @ 7:29 am
    Tony says:

    What a great little tool. The first time I installed Magento, I spent about an hour figuring out the correct permissions. This time, less than a minute. AWESOME!

    Reply
  • #19 On October 11th, 2011 @ 6:08 pm
    Helmuts says:

    didn’t work for me – can’t launch the magento-cleanup.php – the same 500 error

    anyway, tx

    Reply
    • #20 On November 20th, 2011 @ 2:15 am
      brian says:

      I get 500 Internal Server Error trying to run the clean up tool. which is ironic because im trying to get rid of the 500 Internal Server Errors. What can i do??

      Reply
  • #21 On October 27th, 2011 @ 12:52 pm
    sivasankar says:

    thanks …. good job

    Reply
  • #22 On November 3rd, 2011 @ 9:21 pm
    Ryan McCarthy says:

    Thank you! I spent 2 hours trying to get the 500 error done, this did it in 3 seconds! You rock!!

    Reply
  • #23 On January 25th, 2012 @ 1:15 pm
    webmasterdean says:

    i really grateful to you,

    thanks

    Reply
  • #24 On February 7th, 2012 @ 6:14 am
    Arco says:

    Thank it is working. Yess!!

    Reply
  • #25 On February 18th, 2012 @ 8:22 pm
    edingzuo says:

    thank you,it works to my site: http://www.edingzuo.com

    Reply
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